1. Information We Collect
1.1 Information You Provide Directly
We collect personal information you provide when you:
- Register for an account on our Site;
- Submit a Request for Quotation (RFQ) or purchase order;
- Complete a purchase or checkout;
- Contact our customer support or sales team;
- Subscribe to our newsletter or marketing communications;
- Complete online forms or surveys.
This information may include: full name, job title, company name, business address, billing and shipping addresses, email address, telephone number, payment information (processed securely via third-party payment processors), and any other information you choose to provide.
1.2 Information Collected Automatically
When you visit the Site, we automatically collect certain technical data, including: IP address, browser type and version, device type and operating system, pages visited and time spent, referring URLs, clickstream data, and cookie identifiers. This data is collected via cookies, web beacons, and similar tracking technologies as described in our Cookie Policy.
1.3 Information from Third Parties
We may receive information about you from third-party sources, including payment processors, credit verification services, fraud detection services, logistics providers, and publicly available business databases.
2. How We Use Your Information
We use the personal information we collect to:
- Process and fulfill your orders, quotation requests, and inquiries;
- Manage your account and provide customer support;
- Send transactional communications (order confirmations, shipping notifications, invoices);
- Send marketing and promotional communications, where you have opted in;
- Improve, personalize, and analyze the performance of our Site and services;
- Detect and prevent fraud, unauthorized access, and security threats;
- Comply with legal obligations, including export controls, tax reporting, and recordkeeping;
- Enforce our Terms of Use, Terms and Conditions of Sale, and other agreements.
3. Legal Bases for Processing (GDPR)
For individuals in the European Economic Area (EEA) or the United Kingdom, our legal bases for processing your personal data include: (a) performance of a contract (to fulfill orders and provide services); (b) compliance with legal obligations; (c) legitimate interests (fraud prevention, security, improving our services); and (d) your consent (for marketing communications, which you may withdraw at any time).
4. Sharing of Personal Information
We do not sell your personal information. We may share your information with:
- Service providers and vendors who assist us in operating the Site, processing payments, fulfilling orders, and delivering products (e.g., logistics partners, payment processors, IT providers);
- Third-party manufacturers and suppliers to fulfill your orders;
- Professional advisors (attorneys, accountants, auditors) under confidentiality obligations;
- Government authorities, regulators, or law enforcement when required by applicable law, legal process, or to protect our legal rights;
- Successors in connection with a merger, acquisition, or sale of business assets.
All third parties with whom we share your data are required to maintain appropriate confidentiality and security measures.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience on the Site. For detailed information on the types of cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy at https://www.energycaretech.store/cookie-policy.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law. Typical retention periods are: account information — for the duration of your account plus five (5) years; transaction records — seven (7) years for tax and accounting purposes; marketing preferences — until withdrawal of consent plus two (2) years.
7. Data Security
We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, access controls, and periodic security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
ECT is based in the United States. If you are located outside the U.S., please be aware that your personal data will be transferred to and processed in the U.S. We implement appropriate safeguards for international transfers, including, where applicable, Standard Contractual Clauses approved by the European Commission.
9. Your Privacy Rights
9.1 All Users
You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at privacy@energycaretech.com.
9.2 California Residents (CCPA/CPRA)
California residents have the right to: (a) know what personal information we collect and how it is used; (b) request deletion of their personal information; (c) opt out of the sale of personal information (we do not sell personal information); (d) non-discrimination for exercising privacy rights; and (e) correct inaccurate personal information. To exercise these rights, contact us at privacy@energycaretech.com.
9.3 EEA / UK Residents (GDPR/UK GDPR)
Individuals in the EEA or UK have the right to: access, rectification, erasure, restriction of processing, data portability, objection to processing, and the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us at privacy@energycaretech.com.
10. Children's Privacy
The Site is not directed to children under the age of sixteen (16). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a child, we will promptly delete it. If you believe we have collected data from a child, please contact us at privacy@energycaretech.com.
11. Third-Party Links
The Site may contain links to third-party websites. This Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Policy from time to time. We will notify you of material changes by posting the revised Policy on the Site with an updated effective date. Your continued use of the Site after posting constitutes your acceptance of the revised Policy.
13. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact our Privacy Officer at: